Use Swanatronics Desk to report bugs, request help, send testing feedback, suggest features, or track an existing ticket. Apps and services do not send support data automatically. You choose what to paste, review, and submit.
Submit a ticket
Use Swanatronics Desk for bug reports, crashes, support requests, feature requests, docs issues, testing and beta feedback, and website issues.
Track an existing ticket
To track a ticket, you need the Ticket ID and access key shown on your receipt. Keep them somewhere safe, especially if you submitted without contact details.
Manual support summaries
Apps may help prepare local support summaries, but you review, edit, delete, copy, and submit them manually. Swanatronics should not receive diagnostics automatically.
Anonymous reports
Bug reports and feature requests can be submitted without contact details. Save the receipt and access key if you want to track the ticket later.
Support requests
Support and testing requests may need contact details so Swanatronics can reply. If no contact details are supplied, Swanatronics may not be able to respond.
Do not send secrets
Do not send passwords, private keys, passphrases, backup passwords, full SSH key files, API tokens, server secrets, or secrets copied from exports or backups.